Frequently Asked Questions
General questions
News Revenue Hub is a nonprofit B2B that helps news organizations build membership and crowdfunding programs.
To do this, we provide strategy and technology to our partners—everything from developing messaging to implementing custom tech. We also train partners on industry best practices and provide support along the way.
Our goal is to give our partners more bandwidth, so think of us as a member of your team. We take care of the heavy lifting so you can focus on what you do best: producing high-quality journalism.
News Revenue Hub is a 501(c)(3) nonprofit organization funded by individual donations, member fees, and foundation grants.
News Revenue Hub is supported by Democracy Fund, Draper Richards Kaplan Foundation, The Granada Fund, Google News Initiative, The John S. and James L. Knight Foundation, and The John and Florence Newman Foundation.
Thanks for asking! You can get in touch by filling out our contact form.
Member questions
In order to provide the best possible service, we thoroughly vet each applicant before admitting them to the Hub.
Because we do much of the heavy lifting, we expect partners to embrace a culture of experimentation, our recommendations, and the membership model of fundraising. We also choose partners based on their ability to leverage our economies of scale.
Apply to start the discussion and see if the Hub’s right for you.
Yes! The Hub’s nonprofit status doesn’t keep us from working with newsrooms; it just means we can offer additional value and lower rates than similar services. Our tools and training have proven successful with all newsrooms that have a goal to serve the public — whether they’re for-profit or nonprofit.
Technical questions
In August 2026, we announced an exciting new partnership with Indiegraf, who will assume responsibility for development and operations of the Hub’s technology stack, including the News Revenue Engine (RevEngine) contributions management platform. Through the partnership, Indiegraf and News Revenue Hub will collaborate closely on their shared technology, consulting, marketing and customer success efforts to meet the evolving revenue needs of publishers. You can learn more about this partnership in our news announcement here.
No. Your contribution pages, payment processing, and donor portal continue to run exactly as they do now— you’re just supported by the Indiegraf team.
Email [email protected] — it now routes to the Indiegraf support team, available Monday–Friday, 9 a.m.–6 p.m. ET. For critical disruptions—like checkout or donation-processing failures—reach the Indiegraf emergency team 24/7 at [email protected].
Your data will always belong to you and remain portable so you can take it anywhere you choose.
You can view all terms of our Privacy Policy here.