Frequently Asked Questions
General questions
News Revenue Hub is a nonprofit B2B that helps news organizations build membership and crowdfunding programs.
To do this, we provide strategy and technology to our partners—everything from developing messaging to implementing custom tech. We also train partners on industry best practices and provide support along the way.
Our goal is to give our partners more bandwidth, so think of us as a member of your team. We take care of the heavy lifting so you can focus on what you do best: producing high-quality journalism.
News Revenue Hub is a 501(c)(3) nonprofit organization funded by individual donations, member fees, and foundation grants.
News Revenue Hub is supported by Democracy Fund, Draper Richards Kaplan Foundation, The Granada Fund, Google News Initiative, The John S. and James L. Knight Foundation, and The John and Florence Newman Foundation.
Thanks for asking! You can get in touch by filling out our contact form.
Technical questions
Your data will always belong to you and remain portable so you can take it anywhere you choose.
You can view all terms of our Privacy Policy here.
No. We don’t charge any additional fees on top of contributions.
News Revenue Hub believes organizations should not be penalized for being successful, so we don’t take a cut of your transactions — no matter how much you raise through our services or by using our contribution management platform.
Stripe does not charge any monthly or annual fees for a basic account. You only pay for transaction processing. To learn more about Stripe fees, click here. If you’re a nonprofit, you can request discounted fees from Stripe.
Yes; if you’d like to take advantage of our Mailchimp integration, you will need to have your own Mailchimp account. To learn more about Mailchimp pricing, click here. If you’re a nonprofit, you can request a discount from Mailchimp.
We are experienced data migrators! We evaluate requests on a case-by-case basis, and additional fees may apply depending on complexity. If you’re interested in data migration, please contact us.
Many of our consulting services utilize Salesforce, but it’s not required for all service levels. If you’re interested in integrating with Salesforce, please contact us.
We’ll onboard you to News Revenue Engine as part of your existing service plan. Your pricing won’t change, and you’ll maintain access to Hub consulting staff and Salesforce administration. If you feel you no longer need access to individualized support or Salesforce, please contact us through your regular support channel.
You may click “Help” (beside the life preserver icon) in the main menu of News Revenue Engine, or you can fill out a help form here: News Revenue Engine Help.
Member questions
In order to provide the best possible service, we thoroughly vet each applicant before admitting them to the Hub.
Because we do much of the heavy lifting, we expect partners to embrace a culture of experimentation, our recommendations, and the membership model of fundraising. We also choose partners based on their ability to leverage our economies of scale.
Apply to start the discussion and see if the Hub’s right for you.
Yes! The Hub’s nonprofit status doesn’t keep us from working with newsrooms; it just means we can offer additional value and lower rates than similar services. Our tools and training have proven successful with all newsrooms that have a goal to serve the public — whether they’re for-profit or nonprofit.